Exp Hiring For Software Engineer @ “Verizon" in Chennai

About Company

Name: Verizon

Website: www.verizon.com

Job Details

Education: B.E/B.Tech/ME/M.Tech

Experience: 1-2 Years

Job Location: Chennai

Job Description

Software Engineer

The Global Customer Support Center will consist of Customer Support Representatives (CSR) and

Monitoring Analysts (MA).
   
CSR’s will answer all customer facing phone queues, accept and respond to all customer emails, and

will be primary ticket owners (first contact point for all clients).
   
MA’s will identify incidents via the “Alert Management System”, assign a CSR, and engage the

appropriate technical group for resolution.
   
Primary interface for partner service desks.

Candidate Profile

Candidates should possess B.E/B.tech/M.E/M.Tech &  have 1-2 years in the IT infrastructure

customer support environment where he handled global customer’s calls, email and alerts.
   
Candidates should possess very good communication in terms of listening, oral and written.
   
Candidates should have hands on experience in monitoring (HPOV / Sitescope / etc) and ticketing

tool (Remedy / etc).
   
Candidates should have experience working in 24/7 environment.
   
Candidates should have basic knowledge in Windows or UNIX or Network environment.

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