Experience: 1 to 5 yrs. | Opening(s): 8
Preference: Preferably Nation, Expat can also apply.
Job Description:
Sales Planning process: Review previous month actuals versus plan, including self productivity; Initiate corrective action, where required to address shortfalls; Discuss and agree on sales target for the month with TL / Branch in charge in order to plan for achievement of sales targets.
Prospect generation
Understand focus models across segments; Select potential people to contact for prospecting (through personal contacts, telephone directory, previous lost customers, internal databases of existing customers); Make cold-calls; Conduct road-shows, presentations etc; for specific target segments (teachers, taxi-drivers, corporate etc); Coordinate with marketing and execute promotional activities for existing and new vehicle launch; Understand requirements of prospects; Qualify such suspects ( need to buy, desire to buy, urgency of requirement, budget etc); Explain range of products to potential customers; Persuade prospect to visit the showroom; Arrange for test-drives in order to increase the number of prospects in the focus models.
Prospect management: Enter timely and accurate prospect data; Closely follow-up prospects; Update in real-time progress of prospects through various stages of the funnel; Report conversions and non-conversions accurately (Sold, Lost, Deferred, Cancelled) for all prospects in funnel; Coordinate with team manager and other functions to prevent leakages; Escalate any pre-loss of sales on a timely basis to minimise actual loss of sales; Highlight any immediate concerns leading to or causing lost sales / delays in conversion (such as trade-in values, financing etc) in order to ensure conversion of prospects into sales.
Sales conversion process :Understand and comply with NSSW to receive, handle and convert walk-ins and prospects; Use sales certification training in actual sales process; Fine-tune understanding of customer requirements, budgets, usage requirements, concerns if any etc; Use all relevant sales tools (such as referrals, testimonials, test-drives, sales-kit, Nitrogen, FAB analysis etc) to address specific customer queries, explain specifications and to educate customer on benefits of the model vis-a-vis competition; Provide tailor-made solutions that address customer's unique requirements; Establish trust, credibility as well as close rapport with customers; Negotiate price, terms and conditions; Offer financial schemes & other offers; Coordinate with Used Cars for trade-ins; Collect down-payment and other documents; Coordinate with support functions (C&C, MCD etc); Secure necessary approvals; Escalate issues for resolution; Deliver vehicle; Adhere to delivery guidelines / check-lists; Seek referrals; Provide accurate and timely lost-sales data in order to convert a prospect into a regular customer.
Product Management Monitor competitive specifications and customer needs; Analyse lost-sales; Provide necessary inputs to reporting manager for possible changes in product specifications, variants and prices in order to help increase sales.
Process Compliance and Improvement: Execute process improvement actions as directed; Provide inputs / suggestions on issues that affect customers or team operations; Escalate key issues that need senior-level intervention; Understand NSSW standards; Verify compliance with NSSW standards in team in order to comply with Nissan standards,improve customer service."
CRM : Understand customer grievances / issues; Escalate issues (if needed) for resolution; Implement corrective actions to close customer complaint; Reassure customers on resolution of complaint; Implement process improvements to enhance CSI scores; Exploit customer loyalty programmes for generating repeat and reference sale in order to retain customers and generate repeat sales
Sales Planning process: Review previous month actuals versus plan, including self productivity; Initiate corrective action, where required to address shortfalls; Discuss and agree on sales target for the month with TL / Branch in charge in order to plan for achievement of sales targets.
Prospect generation
Understand focus models across segments; Select potential people to contact for prospecting (through personal contacts, telephone directory, previous lost customers, internal databases of existing customers); Make cold-calls; Conduct road-shows, presentations etc; for specific target segments (teachers, taxi-drivers, corporate etc); Coordinate with marketing and execute promotional activities for existing and new vehicle launch; Understand requirements of prospects; Qualify such suspects ( need to buy, desire to buy, urgency of requirement, budget etc); Explain range of products to potential customers; Persuade prospect to visit the showroom; Arrange for test-drives in order to increase the number of prospects in the focus models.
Prospect management: Enter timely and accurate prospect data; Closely follow-up prospects; Update in real-time progress of prospects through various stages of the funnel; Report conversions and non-conversions accurately (Sold, Lost, Deferred, Cancelled) for all prospects in funnel; Coordinate with team manager and other functions to prevent leakages; Escalate any pre-loss of sales on a timely basis to minimise actual loss of sales; Highlight any immediate concerns leading to or causing lost sales / delays in conversion (such as trade-in values, financing etc) in order to ensure conversion of prospects into sales.
Sales conversion process :Understand and comply with NSSW to receive, handle and convert walk-ins and prospects; Use sales certification training in actual sales process; Fine-tune understanding of customer requirements, budgets, usage requirements, concerns if any etc; Use all relevant sales tools (such as referrals, testimonials, test-drives, sales-kit, Nitrogen, FAB analysis etc) to address specific customer queries, explain specifications and to educate customer on benefits of the model vis-a-vis competition; Provide tailor-made solutions that address customer's unique requirements; Establish trust, credibility as well as close rapport with customers; Negotiate price, terms and conditions; Offer financial schemes & other offers; Coordinate with Used Cars for trade-ins; Collect down-payment and other documents; Coordinate with support functions (C&C, MCD etc); Secure necessary approvals; Escalate issues for resolution; Deliver vehicle; Adhere to delivery guidelines / check-lists; Seek referrals; Provide accurate and timely lost-sales data in order to convert a prospect into a regular customer.
Product Management Monitor competitive specifications and customer needs; Analyse lost-sales; Provide necessary inputs to reporting manager for possible changes in product specifications, variants and prices in order to help increase sales.
Process Compliance and Improvement: Execute process improvement actions as directed; Provide inputs / suggestions on issues that affect customers or team operations; Escalate key issues that need senior-level intervention; Understand NSSW standards; Verify compliance with NSSW standards in team in order to comply with Nissan standards,improve customer service."
CRM : Understand customer grievances / issues; Escalate issues (if needed) for resolution; Implement corrective actions to close customer complaint; Reassure customers on resolution of complaint; Implement process improvements to enhance CSI scores; Exploit customer loyalty programmes for generating repeat and reference sale in order to retain customers and generate repeat sales
The ideal candidate will have the following Specification:
Candidate should have relevant experience in Car Sales
Candidate should have good communication and interpersonal skills.
Candidate should have minimum 1 year relevant experience.
Candidate should have relevant experience in Car Sales
Candidate should have good communication and interpersonal skills.
Candidate should have minimum 1 year relevant experience.
Candidate should be Graduate with complete documents - (Only for Expat).
Preference: Preferably Nation, Expat can also apply.
Contact Details
No comments:
Post a Comment