Desktop Support Specialist with English in Cork-short term contract
Responsibilities:
Provides complex technical support for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
Responsible for partnering with the business units they support to understand the business impact of support issues.
Required Qualifications
Progressive experience in the desktop environment.
Fluent English
Advanced knowledge and understanding of Windows desktop operating systems.
Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
Intermediate knowledge and understanding of LAN environments
Intermediate knowledge of communication protocols.
Intermediate knowledge of PC-to-Mainframe access.
Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange).
Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.
A demonstrated ability to encourage and model positive cross-team partnerships.
Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization.
Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
Preferred Qualifications
College degree in Business or Computer Science
Microsoft Certified Systems Engineer (MCSE)
Apply Through; https://searchjobs.external.xerox.com/careersection/acs_external_career+site/jobdetail.ftl?job=13040857&lang=en&sns_id=google
Responsibilities:
Provides complex technical support for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
Responsible for partnering with the business units they support to understand the business impact of support issues.
Required Qualifications
Progressive experience in the desktop environment.
Fluent English
Advanced knowledge and understanding of Windows desktop operating systems.
Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
Intermediate knowledge and understanding of LAN environments
Intermediate knowledge of communication protocols.
Intermediate knowledge of PC-to-Mainframe access.
Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange).
Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.
A demonstrated ability to encourage and model positive cross-team partnerships.
Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization.
Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.
Preferred Qualifications
College degree in Business or Computer Science
Microsoft Certified Systems Engineer (MCSE)
Apply Through; https://searchjobs.external.xerox.com/careersection/acs_external_career+site/jobdetail.ftl?job=13040857&lang=en&sns_id=google
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