Website www.hsbc.com
Eligibility Any degree
Experience 0 - 2 yrs
Location Thane
Job Role May I Help You Associate
JOB SUMMARY:Company Profile :
HSBC is one of the world's largest banking and financial services organisations. With more than 6,300 offices in both established and emerging markets, we aim to be where the growth is, connecting customers to opportunities, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We serve around 54 million customers through our four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 75 countries and territories in Europe, the Asia-Pacific region, the Middle East, Africa, North America and Latin America. Listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by about 216,000 in 131 countries and territories.
Job Responsibilities:
1. By ensuring that customers visiting the branch for account opening/service queries/product information are met and greeted when they enter the branch and an understanding of their needs are obtained.
2. By directing customers to the right person/counter of the branch based on needs expressed/identified.
3. By managing the customer traffic on the branch floor effectively, to ensure that the waiting period for customers is reduced.
4. By following-up with pre-identified customers on their service experience and suggesting new initiatives which can be implemented to improve service quality.
5. By following-up to ensure progress on the sales activity post customer hours.
6. By migrating routine customer transactions to alternate delivery channels through ongoing customer education.
7. Ensure the maintenance of the hygiene of the Dept.
8. By identifying possible cross sell opportunities on the bank floor with ‘walk-in’ customers and generating leads that can be converted by branch staff.
9. By talking to waiting customers about products available which they could consider.
Candidate Profile:
1.Candidate should possess any degree from a recognised university.
2. Good interpersonal skills
3. Should be flexible and resilient when dealing with pressure.
No comments:
Post a Comment