Website www.dell.com
Eligibility Any Graduate
Experience 0 - 2 yrs
Location Noida
Job Role Application Support Analyst
JOB SUMMARY:Company Profile:
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Job Description:
As an L1 Application Support Analyst, you will be providing first level support for all components of both OPAS v2 and v3 service management tools. OPAS is an enterprise level global application, enabling IT service Management processes for internal Dell and numerous other external Dell customers.
Responsibilities:
1. Manage ticket queues that include Incident, Request, and Work Order ticket types
2. Ensure that all tickets within the queues are resolved within published SLA's
3. Work with the internal development teams on issue escalations and defect resolutions
4. Participate in release activities as necessary
5. Provide on-call support for High and Critical issues on weekends
Requirements:
1. 0-2 Years of IT customer support experience
2. 0-2 Years of Service Management Tools/Process Experience
3. Able to work in a fast paced environment
4. Very good communication skills
5. Good English
Preferences:
Experience with BMC Remedy ITSM tool set
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